FAQ about site content

Errors may also occur if you're using an outdated version of Yandex Browser. To find out what version of Yandex Browser you're using, click  → Help → About Yandex Browser or enter browser://help in the SmartBox.

If an update is available, install it and restart Yandex Browser.

1. Click  → Advanced → Text encoding.

2. Select Unicode (UTF-8) or Cyrillic (Windows-1251) (on Windows).

The most frequent reason for incorrect site display is using a proxy server or an additional firewall (in addition to the standard Windows firewall). Temporarily disable them to find out if they affect the display of site pages. We do not recommend using utilities that cause display errors.

1. Click  → Extensions and turn off all extensions.

2. Restart Yandex Browser: close it by pressing Ctrl + Shift + Q (on Windows and Linux) or ⌘ + Q (on macOS), then open it again.

3. Clear your cache so Yandex Browser doesn't load a copy of the page that was saved earlier.

4. If this solves your problem, go through your extensions and turn them back on until you find the one that causes the problem. Restart Yandex Browser every time.

5. Disable this extension. You may want to let the developers know about the problem.

1. Open the page where the problem with markup is occurring.

2. Press F5 (on Windows and Linux) or ⌘ + Shift + R (on macOS).

Delete all cookies for that page:

1. Click  → Settings → Websites.

2. Scroll down the page and click Advanced site settings.

3. In the Cookies section, click Cookies and site data.

4. Hover over the desired site and click the Remove link that appears to the right of the site name. All cookies of this page will be deleted.

Clear cache:

1. Click  → History → Clear history or press Ctrl + Shift + Del (on Windows) or Shift + ⌘ + Backspace (on macOS).

2. Under Clear history, select the time period that you want to delete the cache for.

3. Select the Files stored in cache option.

4. Deselect all other options (if you want to clear only the Yandex Browser cache).

5. Click Clear.

1. Click  → Settings → System.
2. Under Performance, deselect Use hardware acceleration if possible.
3. Close the Browser with a keyboard shortcut Ctrl + Shift + Q (on Windows and Linux) or ⌘ + Q (on macOS).
4. Restart the browser to apply these changes.

If pages aren't displayed correctly (images don't load, content is missing, the layout of page elements is broken), unblock ads for this page:

1. Tap .

2. In the Ad and tracker blocking section, click Settings.

3. In the Privacy window, disable the Block ads on this site option.

1. In the upper-right corner click  → Settings.

2. Go to the Security tab at the top of the page.

3. In the Secure connection section, disable the Use a secure DNS server option.

If this doesn't solve the problem, enable the option again and select a different server from the list (for example, AdGuard public DNS servers without filters).

If the page contains text with a modified font:

1. Right-click the text → Inspect element.
2. Find the font name in the font-family attribute.
3. Go to Start → Control Panel → Fonts → Preview, delete, or show and hide fonts.
4. Next to the font you want to delete, click → Delete.

Make sure that Yandex Browser isn't in full-screen mode because some panels are hidden in this mode. Press F11 to exit full screen.

1. Right-click the empty space next to the tabs. A menu will open.
2. Select Bookmarks bar and any other bars you need.

Some extensions, such as VPNs and ad blockers, may affect how interface elements are displayed.

1. Click  → Extensions and turn off all extensions.

2. Restart Yandex Browser: close it by pressing Ctrl + Shift + Q (on Windows and Linux) or ⌘ + Q (on macOS), then open it again.

3. Clear your cache so Yandex Browser doesn't load a copy of the page that was saved earlier.

4. If this solves your problem, go through your extensions and turn them back on until you find the one that causes the problem. Restart Yandex Browser every time.

5. Disable this extension. You may want to let the developers know about the problem.

1. In the SmartBox, enter browser://flags.
2. Press Enter.
3. In the upper-right corner, click Reset all. This will reset all experiments to their default state.

Network restrictions may prevent you from accessing the site. Those might be caused by software (antivirus programs, firewalls, or viruses), or network settings on the provider side (such as proxy servers).

Check whether you can access the site on another computer from a different network to make sure that the site works. If the site fails on your computer only, we recommend contacting your system administrator or your provider's support. If you can't open the site only in Yandex Browser, temporarily disable your antivirus or firewall. They might be blocking the connection.

Press Ctrl + F5 (on Windows) or ⌘ + R (on macOS) to refresh the page and its cache.

Delete all cookies for that page:

1. Click  → Settings → Websites.

2. Scroll down the page and click Advanced site settings.

3. In the Cookies section, click Cookies and site data.

4. Hover over the desired site and click the Remove link that appears to the right of the site name. All cookies of this page will be deleted.

Clear cache:

1. Click  → History → Clear history or press Ctrl + Shift + Del (on Windows) or Shift + ⌘ + Backspace (on macOS).

2. Under Clear history, select the time period that you want to delete the cache for.

3. Select the Files stored in cache option.

4. Deselect all other options (if you want to clear only the Yandex Browser cache).

5. Click Clear.

To see if any extensions are affecting Yandex Browser, open the site in Incognito mode. If the issue doesn't persist in Incognito mode, try identifying the extension that causes the error.

1. Click  → Extensions and turn off all extensions.

2. Restart Yandex Browser: close it by pressing Ctrl + Shift + Q (on Windows and Linux) or ⌘ + Q (on macOS), then open it again.

3. Clear your cache so Yandex Browser doesn't load a copy of the page that was saved earlier.

4. If this solves your problem, go through your extensions and turn them back on until you find the one that causes the problem. Restart Yandex Browser every time.

5. Disable this extension. You may want to let the developers know about the problem.

1. Click  → Settings → System.
2. Under Performance, find the option Use hardware acceleration if possible. If the option is enabled, try disabling it and then restarting your browser. If the option is disabled, enable it instead and restart your browser.

Delete all cookies for that page:

1. Click  → Settings → Websites.

2. Scroll down the page and click Advanced site settings.

3. In the Cookies section, click Cookies and site data.

4. Hover over the desired site and click the Remove link that appears to the right of the site name. All cookies of this page will be deleted.

Clear cache:

1. Click  → History → Clear history or press Ctrl + Shift + Del (on Windows) or Shift + ⌘ + Backspace (on macOS).

2. Under Clear history, select the time period that you want to delete the cache for.

3. Select the Files stored in cache option.

4. Deselect all other options (if you want to clear only the Yandex Browser cache).

5. Click Clear.

Some extensions (such as ad blockers) restrict the display of page content, including videos and images.

1. Click  → Extensions and turn off all extensions.

2. Restart Yandex Browser: close it by pressing Ctrl + Shift + Q (on Windows and Linux) or ⌘ + Q (on macOS), then open it again.

3. Clear your cache so Yandex Browser doesn't load a copy of the page that was saved earlier.

4. If this solves your problem, go through your extensions and turn them back on until you find the one that causes the problem. Restart Yandex Browser every time.

5. Disable this extension. You may want to let the developers know about the problem.

1. Enable image display:  → Settings → Websites.

2. Scroll down the page and click Advanced site settings.

3. In the Image display section, select Allowed.

4. Clear the Yandex Browser cache.

5. Refresh the page to make sure the problem has been resolved.

1. Click  → Settings → Tools.

2. Under Ad blocker, click Blocked ads.

3. Hover your mouse over the address of the desired image and click Remove.

4. Refresh the page to make sure the problem has been resolved.

1. In the SmartBox, enter browser://flags.

2. In the search bar, enter Force color profile, Color Profile, HDR.

3. Set these features to Default or Default color space.

4. In the upper-right corner, click Reset all.

5. Restart Yandex Browser. Click  → Close Yandex Browser, or press Ctrl + Shift + Q (on Windows) or ⌘ + Q (on macOS), then open the browser again.

1. Click  → Settings → System.
2. Under Performance, deselect Use hardware acceleration if possible.
3. Close the Browser with a keyboard shortcut Ctrl + Shift + Q (on Windows and Linux) or ⌘ + Q (on macOS).
4. Restart the browser to apply these changes.